We're committed to providing the best possible service in the industry. Our freight carriers are selected through stringent guidelines for service and quality.
If you have a concern regarding delivery, please let us know.
Every item leaving the warehouse is brand new in is packaged in a professional way to make sure it survives the trip.
In the rare occasion that you receive damaged material, please do the following:
These are examples of what the box looks like when it's ready for shipping. As you can tell the boxes are in perfect condition and are shrink- wrapped to the pallet.
These are examples of damaged boxes which have to be noted in the delivery receipt.
This is an example of the correct way to sign for damage.
If you fail to note visible damage or missing items on the driver's bill of lading or if you later refuse to allow the damaged item(s) to be inspected by the freight company for any reason, we will be unable to file a claim against the carrier and you will be responsible for costs for additional stock and shipping. Freight companies reserve the right to examine the damaged material. Damaged items, once inspected, become the property of the freight company so do not dispose of any damaged items unless instructed to do so.
For White Glove Services:
Please inspect the items as soon as they are unpacked and note any issues on the delivery receipt. In case the item arrives damaged please make sure you keep all packaging material in tact and contact us immediately by phone at 800-478-2902 or e-mail at firstname.lastname@example.org.